Shipping, Returns and Exchanges Policy
1. Information and pictures are for reference only. All details are subject to the actual product.
2. Delivery method
•The goods are delivered by SF Express to the address on the customer’s order.
•After successfully placing the order and completing the payment, the system will generally ship the goods within 7 working days based on the delivery address and payment time you filled in. Delivery time is calculated based on working days (Monday to Friday), excluding Saturdays, Sundays and public holidays.
**The actual delivery situation depends on the inventory of the goods, please pay attention to the email notification
•Customers must fill in a valid mobile phone number when placing an order so that they can receive a pickup notification SMS or phone call to help them pick up the item smoothly.
•During order confirmation, after selecting the relevant delivery service, the system will prompt you with the available delivery methods and related delivery charges.
•If the address you choose is different from the actual delivery address, resulting in delivery being affected and the goods being returned, we will not be able to refund the shipping fee in this case, but it will not affect the refund of your purchased order.
•The delivery staff only provides delivery service. If you have any questions about the product you received, please contact the customer service staff directly. The delivery staff cannot process returns or exchanges for you.
*We provide SF Express delivery service, and the delivery range is currently limited to Hong Kong, Kowloon, New Territories or outlying islands. Free shipping for purchases of HK$400 or above. Orders less than HK$400 will be charged HK$50 for delivery.
Designated areas include Ma Wan, Discovery Bay, Tung Chung District, Lantau Island, Airport, AsiaWorld-Expo, Disneyland, Lamma Island, Cheung Chau and Ping Chau. Free shipping for purchases of HK$400 or above.
3. Return arrangements
Return conditions:
• The delivered goods do not match the goods listed in the order
• The product is damaged, defective or of poor quality
Note:
•After receiving the goods, please check whether the goods are complete and keep the receipt or order email for record. If you find any problems, you can return the goods within 7 days after signing for them. We will not accept returns after the deadline.
•All goods must be returned in the original condition in which they were sold, i.e. packaging and card tags. No refund will be given if the item has been damaged, altered or destroyed.
Returns Process:
Please take a picture of the defective part of the product and send it to our customer service department (www.mistpurehome.com) together with the order number and product number to apply for a return. Please specify "Mist Pure Home" in the subject line of the email to ensure the return. The process went smoothly. Once we confirm that the return conditions are met, you will receive a reply confirmation email before you can return the product. The return method will be detailed in the confirmation email. Please use the original packaging or prepare a separate full bag to properly package the returned goods, delivery note or order. After the goods are successfully returned, we will arrange a refund in the system, and your payment will generally be returned to your payment account within 14 working days.
4. Notes:
•When customers receive the goods, please check whether the goods are complete. If any problem is found, customers can return the goods within 7 days after signing for them, otherwise they will not be accepted.
•All items must be returned in the original condition in which they were sold, i.e. packaging and card tags. No refund will be given if the item has been damaged, altered or destroyed.
5. Privacy Policy
• Reckitt Benckiser will not collect any personally identifiable information about you (such as your name, address, telephone number or email address) unless you voluntarily provide it to us.
•When you provide us with personally identifiable information, we may ask you whether you would like to receive future communications from us, such as newsletters, emails, or other information. If you do not want to receive information from us, you can choose not to receive such information. At any time after you agree to receive it, you can also choose to unsubscribe in your personal information in my account after logging in to your member.
•If you do not want your personally identifiable information to be collected, please do not provide it to us. If you have already provided us with this information and wish to have it deleted from our records, please log in and go to your personal information in My Account to do so.
•In addition to providing you with the services or information you request, your personally identifiable information may also be used to help us track how you use our website and our products. We may also combine the information you provide with information we collect separately, including information you provide to other organizations (information that can be shared with consent) and publicly available information, and use that information to market benefits to you. Clean time products and services.
•All this information will help us better design our products, websites, and advertising. To do this, we may also share your information with other companies that work for us. These companies have agreed to use your information only in the ways we tell them to and will follow established procedures to protect the information.
Who to contact
• If you have provided personally identifiable information through a Mist Pure home site or interactive advertisement or other communication and would like that information to be deleted from our records, please email us at marketing2@hkmisting.com.
Hong Kong Fog Industry Co., Ltd. reserves the right to change the terms and conditions of use without prior notice. In the event of any dispute, the company reserves the right of final decision.
2. 送貨方式
5. 隱私政策